NOBNOX

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Service Policy

The standards, commitments and operational framework under which NOBNOX provides IT services.

Last updated 7 May 2026

This Service Policy outlines the standards, commitments, and operational framework under which NOBNOX provides IT services, including SaaS, web development, AI automation, and technical maintenance. Our goal is to ensure transparency and reliability for every client engagement.

1. Scope of Services

NOBNOX provides a comprehensive IT ecosystem. Each service engagement is governed by this policy and any specific Statement of Work (SOW) or project agreement. Services include:

  • SaaS & Software: Deployment, hosting, and licensing of proprietary and custom software.
  • Managed Infrastructure: Web hosting, security monitoring, and server maintenance.
  • Project-Based Work: Web development, AI integration, and UI/UX design.

2. Support & Maintenance

We provide round-the-clock technical and operational support to ensure business continuity for our clients.

  • 24/7 Support: Critical system failures or security breaches are addressed with immediate priority.
  • Response Times: For non-critical support tickets, our team typically responds within 12–24 business hours.
  • Scheduled Maintenance: Clients receive at least 24 hours’ notice before planned maintenance affecting service availability.

3. Uptime Commitment

For our SaaS and hosting services, we strive for a 99.9% uptime. We disclaim liability for interruptions arising from third-party infrastructure or global internet outages.

4. Client Responsibilities

Clients must provide timely feedback, accurate data and assets, and maintain their own account security.

5. Service Delivery & Acceptance

Projects are delivered in stages or as a final deployment. Clients have 7 days to report issues; silence indicates acceptance.

6. Security & Data Integrity

We employ industry-standard cybersecurity protocols to protect your data. Clients should maintain independent backups unless a managed service is included.

7. Policy Modifications

NOBNOX reserves the right to modify this Service Policy to reflect changes in our technical capabilities or market conditions.

8. Contact Support

Support is available via nobnox.com orsupport@nobnox.com.

Questions about this page? Email info@nobnox.com.